Shipping policy

Shipping Policy

Last Updated: 09 June 2026

Thank you for shopping with Swaadana. We are committed to delivering your order safely and efficiently.

Order Processing

* Orders are typically processed within 1–2 business days after payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

Shipping Coverage

We currently ship across most locations in India through trusted courier partners.

If your location is not serviceable, our team will contact you regarding order cancellation and refund (if applicable).

Delivery Timeline

Estimated delivery times:

* Metro Cities: 2–5 business days
* Tier 2 & Tier 3 Cities: 3–7 business days
* Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, strikes, festivals, or other circumstances beyond our control.

Shipping Charges

* Free Shipping on orders above ₹999.
* Orders below ₹999 may attract shipping charges, which will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor delivery status.

Delivery Issues

If your order is marked as delivered but has not been received, please contact us within 48 hours of the delivery notification.

We will coordinate with the courier partner to investigate the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Swaadana shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.

Damaged or Tampered Packages

If the package appears damaged, tampered with, or opened at the time of delivery:

* Do not accept the package if possible.
* Take photographs of the package.
* Contact our support team within 48 hours.

Delayed Deliveries

While we strive to deliver within the estimated timelines, Swaadana is not liable for delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other events beyond our control.

Contact Us

For shipping-related queries, please contact:

Email: care@swaadana.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Website: www.swaadana.com