Refund policy

Return & Refund Policy

At Swaadana, we are committed to delivering premium quality dry fruits and healthy foods. Due to the perishable nature of food products, we maintain a strict return policy to ensure the safety and quality of all products.

Returns

We do not accept returns of food products once they have been delivered.

However, returns or replacements may be considered in the following cases:

* Product received in damaged condition.
* Incorrect product delivered.
* Package received in tampered or open condition.
* Product quality issue reported immediately after delivery.

To request a replacement or refund, please contact us within 48 hours of receiving your order and provide:

* Order Number
* Product photographs
* Package photographs
* Brief description of the issue

Refunds

Once your claim is reviewed and approved, the refund will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Replacement Policy

In eligible cases, Swaadana may provide a replacement product instead of a refund, depending on the nature of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

* Opened food products
* Products consumed partially or fully
* Orders returned due to incorrect address provided by the customer
* Orders refused at the time of delivery without valid reason

Contact Us

For any return or refund-related queries, please contact us:

Email: care@swaadana.com

Website: www.swaadana.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM